FAQ

1. What if I'm not happy with the proposed design?
‍We'll keep working on it until it suits you, which is why it's so important to have a good briefing at the start, so that you can head straight off in the right direction. And if you don't know where to go, don't worry, our job is also to advise and surprise you.

2. How long does it take to get a first design?
A 48-page annual report takes longer than a 3-panel leaflet. The aim is to deliver quality work, and if we manage to deliver the expected result on the first try, we can move straight on to a new project.

2. What's 1 project (or 2) at a time?
This means that you can't ask us to do a logo, a poster & a motion video at the same time, if you take the 1 project formula, we'll do one of the 3 projects and when it's finished, we'll move on to the next, if you take the 2 project formula, we'll choose the 2 most urgent (and relevant) projects together and we'll do the 3rd when one of the other 2 projects is finished.

4. And you write the texts too?
We have an additional option if you don't want to write the texts yourself: we have copywriters dedicated to this within the agency.

5. And can I have a website too?
If you'd like to add the creation and management of your website to the package, that's entirely possible via an option, but beware, the website process requires specific meetings and a precise methodology. Contact us beforehand to find out if it's worth monopolizing a project site for a website, as a website can take between 2 and 4 months.

6. And if I'm not satisfied after 1 month?
There's no commitment, so you can cancel your subscription at any time for the following month. You can also increase or decrease your package at any time. But once again, our goal is to support you in long term, so we do everything to satisfy you.

7. And during the holidays?
the agency closes for 2 weeks a year, 1 week in summer, 1 week in winter, during which time you will obviously not be billed.

8. I have a super urgent project but my formula is not responsive enough, is there a solution?
There are even 2 solutions:
either you use the "emergency" option, which will cost you €100 per iteration, or you can even return the same day.
The 2nd solution is to take the project out of your subscription with a fixed price, so you can continue to use the subscription for one or 2 other projects while we work on the urgent project in parallel.

9. I like the idea of having a fixed monthly payment, but your 3 proposals don't meet my needs.
Don't hesitate to contact us, and we'll work out a package to suit your needs, if possible.

10. does it include consulting and strategy?
unfortunately not, strategy and consulting are too specific to be included in a subscription, and should only be done once in a while anyway, the best is to contact us for a fixed offer, the advantage of the fixed offer in this case is that it can be subsidized by the Walloon region mechanism.

11. Are prints included?
No, printing, voice-overs, music, production crews to shoot TV spots, media budgets are obviously not included, only projects that can be done in-house.

12. But does this affect the quality of the projects?
Absolutely not. By eliminating the creation, negotiation and management of quotations, and simplifying the project management process thanks to digital technology, we gain in speed and lower costs per project, so we can focus on what's most valuable: creativity.